Terms of conditions

Effective Date: [17/01/2026]

Welcome to LushCraft. By accessing or using our website at lushcraft.co and purchasing products, you agree to be bound by these Terms and Conditions. Please read them carefully.

If you do not agree to these Terms, please do not use our Site.

1. Business Information

Business Name: LushCraft
Address: 42 Tumbler Grove
Email: lushcraft.store@outlook.com
Phone: +44 7405 824554
Jurisdiction: United Kingdom

We operate under UK and EU consumer protection and data protection laws, including the GDPR.

2. Products and Orders

All products are sold online and fulfilled via dropshipping suppliers.
Product images and descriptions are for guidance; slight variations may occur due to supplier differences.
By placing an order, you make an offer to purchase that is subject to our acceptance. Confirmation is sent via email.
We reserve the right to cancel orders for reasons including product unavailability or payment issues.

3. Pricing and Payment

All prices are listed in GBP (£) and include VAT where applicable.
We accept payments via PayPal and debit/credit cards.
Payment is processed securely via our third-party payment providers. We do not store your card information.

4. Shipping and Delivery

We ship products to the UK and EU countries only.
Estimated delivery times vary by supplier and destination; we are not liable for delays outside our control.
Risk of loss or damage transfers to you upon delivery by the carrier.

5. Returns, Refunds, and Cancellations

You have the right to cancel your order within 14 days of receiving your products, in accordance with UK/EU consumer law.
Products must be returned in original condition; some products may be excluded due to hygiene reasons (e.g., certain home items).
Refunds will be issued using the original payment method once the return is received and inspected.
Faulty or damaged products will be replaced or refunded. Contact us immediately at lushcraft.store@outlook.com or +44 7405 824554.

6. Customer Accounts

You may create an account on our Site to facilitate purchases.
You are responsible for maintaining the confidentiality of your login credentials.
We are not liable for any loss or damage resulting from unauthorized use of your account.

7. Use of the Site

You agree to use the Site for lawful purposes only.
You must not attempt to access or interfere with any part of our systems or other users’ accounts.
We reserve the right to suspend or terminate access for violations of these Terms.

8. Intellectual Property

All content on the Site, including text, images, logos, and designs, is owned by LushCraft or our suppliers.
You may not copy, reproduce, or use content for commercial purposes without written permission.

9. Third-Party Services

We use third-party services for payments, hosting (Wix), shipping, and analytics.
By using our Site, you agree that your data may be shared with these service providers in accordance with our Privacy Policy.

10. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our Site or products.
Our liability for defective products or failure to deliver is limited to the purchase price paid.

11. Privacy and Data Protection

We process your personal data in accordance with our Privacy Policy.
By using our Site or purchasing from us, you consent to the collection, use, and storage of your data as described in the Privacy Policy.

12. International Orders and Transfers

Some products may be shipped from outside the UK/EU.
Personal data may be transferred internationally to suppliers or service providers, with safeguards in place as per GDPR.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Kingdom.
Any disputes arising under these Terms shall be resolved in the courts of the UK.

14. Customer Rights and Complaints

Customers retain all rights under UK and EU consumer protection laws, including cancellation, returns, and data rights.
Complaints regarding products or data handling can be submitted to us at lushcraft.store@outlook.com or +44 7405 824554.
You also have the right to lodge a complaint with the relevant supervisory authority, such as the ICO in the UK or your local Data Protection Authority in the EU.

15. Changes to Terms

We may update these Terms from time to time.
Changes will be posted on the Site, and continued use of the Site constitutes acceptance of the updated Terms.