Returns Policy

At LushCraft, we want you to be completely satisfied with your purchase. This Refund & Return Policy explains your rights as a customer, how to return products, and how refunds are handled.

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1. Scope

This policy applies to all products purchased from our online store lushcraft.co, including customers in the UK and EU.

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2. Cancellation of Orders

• You have the right to cancel your order within 14 days of receiving your product(s), in accordance with UK/EU consumer protection law.

• To cancel, please contact us at lushcraft.store@outlook.com or +44 7405 824554.

• Refunds will be processed after we receive the returned product in good condition.

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3. Returns

• Products must be returned in their original condition and packaging.

• Certain items may not be eligible for return for hygiene reasons (e.g., certain home textiles).

• Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect.

• To initiate a return, contact us at lushcraft.store@outlook.com or +44 7405 824554. We will provide instructions and the return address.

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4. Faulty or Damaged Products

• If a product is faulty, damaged, or incorrect, contact us within 14 days of receipt.

• We may request photos or evidence of the issue.

• Eligible items will be replaced or a full refund issued, including original shipping costs.

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5. Refunds

• Refunds will be issued using the same payment method used for the original purchase (PayPal or debit/credit card).

• Refunds will be processed within 14 days of receiving the returned product.

• Please note that it may take additional time for your bank or payment provider to process the refund.

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6. Exchanges

• We do not offer direct product exchanges at this time.

• To exchange a product, please return the original item for a refund and place a new order.

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7. Non-Returnable Items

Certain items are not eligible for return:

• Personalized or custom-made items

• Products that have been used or damaged by the customer

• Items where hygiene or safety has been compromised

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8. Shipping and Delivery

• Risk of loss or damage passes to the customer once the product is delivered.

• We recommend using tracked shipping for returns to ensure delivery.

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9. Customer Rights

• Your rights under UK and EU consumer law are not affected by this policy.

• For complaints about data handling, you may contact the ICO in the UK or your local EU Data Protection Authority.

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10. Contact Us

For any questions, returns, or refunds, contact:

Email: lushcraft.store@outlook.com
Phone: +44 7405 824554

We are committed to resolving your issue quickly and fairly.