Shipping Policy

At LushCraft, we aim to provide a smooth and reliable delivery experience for all orders. This Shipping Policy explains our shipping procedures, estimated delivery times, and responsibilities.

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1. Scope

This policy applies to all orders placed through our online store, lushcraft.co, for customers in the United Kingdom (UK) and European Union (EU).

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2. Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

• Processing time includes order verification, payment confirmation, and preparation for shipment.

• You will receive an order confirmation email once your order has been accepted.

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3. Shipping Methods and Carriers

• Orders are shipped via our trusted dropshipping suppliers.

• Delivery is carried out using standard postal services or courier partners.

• Shipping methods may vary depending on your location and the supplier.

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4. Estimated Delivery Times

Delivery times are estimated and may vary by destination:

RegionEstimated Delivery TimeNotes

United Kingdom 5–10 business days, Standard shipping

European Union 7–15 business days. Includes customs processing where applicable

Please note that delivery may take longer during peak periods or due to unforeseen delays.

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5. Shipping Costs

• Shipping costs are calculated at checkout based on your location and order size.

• Free shipping promotions, if offered, will be clearly displayed on the Site.

• Additional customs duties or import taxes may apply for EU shipments and are the responsibility of the customer.

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6. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email (if provided by the supplier).

• You can track your order through the carrier’s website.

• Tracking may take 1–2 business days to update after shipment.

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7. Lost, Stolen, or Damaged Shipments

• LushCraft is not liable for packages lost or stolen after delivery if correct address information was provided.

• If your order is damaged or missing, please contact us within 14 days of delivery at lushcraft.store@outlook.com or +44 7405 824554.

• We will work with the supplier and carrier to resolve the issue, including issuing replacements or refunds where appropriate.

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8. International Orders and Customs

• EU orders may be subject to customs clearance, duties, or taxes, which are the responsibility of the customer.

• Delivery may be delayed due to customs processing.

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9. Customer Responsibilities

• Ensure your shipping address is accurate and complete at the time of order.

• Notify us promptly of any issues with delivery.

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10. Contact Us

For questions about shipping, tracking, or delivery issues, contact:

Email: lushcraft.store@outlook.com
Phone: +44 7405 824554

We are committed to making your delivery experience smooth and reliable.