Privacy Policy

1. Who We Are

Business Name: LushCraft
Address: 42 Tumbler Grove
Email: lushcraft.store@outlook.com
Phone: 07405 824554

For the purposes of data protection law, LushCraft is the Data Controller of your personal data.

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2. Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely by third-party payment providers)

• Order details and purchase history

• Communications you send to us (e.g. emails or contact forms)

Information Collected Automatically

• IP address

• Browser type and device information

• Pages visited and interactions with our website

• Cookies and similar tracking technologies

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3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To process and fulfil orders

• To arrange shipping and delivery via third-party suppliers

• To process payments and prevent fraud

• To communicate with you regarding your orders or enquiries

• To comply with legal and regulatory obligations

• To improve our website, services, and customer experience

We only process personal data where we have a lawful basis, including:

• Performance of a contract

• Legal obligations

• Legitimate business interests

• Your consent (where required)

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4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure website functionality

• Analyse website traffic and performance

• Improve user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more details, please refer to our Cookie Policy (if applicable).

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5. Third-Party Service Providers

We share personal data only when necessary with trusted third parties, including:

Payment Processors

• PayPal

• Google Pay

• Apple Pay

• Credit and debit card providers

Payment details are processed securely by these providers and are never stored on our servers.

Website Platform

• Wix.com Ltd., which hosts our website and provides e-commerce functionality

Suppliers & Logistics Partners

As a dropshipping business, we share relevant order and delivery information with third-party suppliers solely to fulfil customer orders.

All third-party providers are required to handle your data securely and in compliance with GDPR.

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6. International Data Transfers

Some of our service providers may process data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions

• Standard Contractual Clauses (SCCs)

• GDPR-compliant data protection agreements

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7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations

• Comply with legal and tax requirements

• Resolve disputes

When data is no longer required, it is securely deleted or anonymised.

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8. Your Rights Under GDPR

You have the following rights under the GDPR:

• Right to access your personal data

• Right to rectification of inaccurate data

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent at any time

To exercise any of these rights, please contact us at lushcraft.store@outlook.com.

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9. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority.

United Kingdom

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

European Union

You may contact your local data protection authority in your country of residence.

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10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with a revised “Last updated” date.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: lushcraft.store@outlook.com
Phone: 07405 824554